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  • 2021 thoughts to explore further

    Here is a list of thoughts I picked up from readings and podcasts throughout the year. I should have captured better notes so I could attribute each to its source, but suffice to say that these are all other people’s ideas that I have, at best, expressed in my own way. A bit of googling […]


  • Systems over goals

    I came across this idea earlier this year and I keep coming back to it when thinking about stand-out takeaway insights from the many hours of podcasts I’ve listened to in 2021 so far. Attributed to Scott Adams, the essence of the idea is that implementing systems is more effective than goals, as a way […]


  • Web product roadmap

    One of the non-negotiables in leading the strategic management and improvement of a large, complex web environment is having a roadmap of activity for a given period of time, broken down by program and project that clearly outlines the main outcomes to be delivered. Activities in the roadmap should all align with strategic priorities and […]


  • The Hyperactive Hive Mind

    I recently finished reading ‘A World Without Email’ by Cal Newport. My key takeaway is that the biggest challenge to effective modern work practices is the presence of the Hyperactive Hive Mind (HHM), which Cal defines as: “A workflow centred around ongoing conversation fueled by unstructured and unscheduled messages delivered through digital communication toosl like […]


  • From service to strategy

    Planning your way to a more productive web team The following is a modified version of a presentation I gave at Higher Education Websites Conference 2018 If you want your web team to play a more strategic role at your organisation, you won’t succeed by operating like a website help desk.  The following is an […]


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