Cade Whitbourn
Digital Strategy & Management

I am a web management and digital leadership professional with deep and broad experience working in digital marketing and communication, ICT, digital strategy, optimisation, digital analytics, web design and development, digital content, social media, and user experience (UX).

I have worked across a range of industries including non-profit charities, online dating dotcoms, financial services, government (health), higher education and various other industry verticals as a digital strategy consultant.

  • Master of Business Administration, Victoria University (2023)
  • Graduate Diploma of Divinity, Ridley College (2017)
  • Graduate Certificate in University Leadership and Management, CSU (2015)
  • Bachelor of Arts (Media and Communications), UNSW (2000)
Work history
Head of Client Services & Digital Strategy
AceikAugust 2023 - Present
  • Sitecore Strategy MVP 2023-2024
  • Sitecore Personalize certified
  • Promoted to lead client engagement, nurture client relationships, retain business, drive repeat business, grow business.
  • I lead the development and execution of national account management strategy, including building and lead a high-performing account management team
  • In this role, I am responsible for building strong relationships including at a C-suite level and maintaining constructive relationships to identify and optimise further business opportunities.
Digital Strategy Manager
AceikJuly 2022 - August 2023

Responsible for the development and delivery of digital strategy roadmaps for Aceik’s clients. My goal is to transform the digital experience capabilities of our clients, by aligning digital strategy with business and marketing objectives, improving their customers’ experience and delivering a measurable return on investment.

Director Web Services
Victoria University2019 - 2022

Head of Victoria University’s centralized Web function within Marketing and Communications. Responsible for strategic and operational management, planning and improvement of VU’s public web presence. Responsible for 22 FTE staff.

Senior Manager, Web Office
Charles Sturt University2018 - 2019

Head of CSU’s Web Office with overarching responsibility for the leadership of CSU’s web environment; including policy and procedures, strategic web development program, operational management, and continuous improvement and innovation. Responsible for 18 FTE staff.

Web Operations Manager
Charles Sturt University2017

Senior member of the Web Office overseeing operations to ensure successful delivery of the Office and University objectives. Primary point of contact for operational queries and provision of timely management of delivery commitments, both in projects and BAU. 

Web Reporting and Analytics Lead
Charles Sturt University2015 - 2016

Responsible for developing CSU’s web reporting and analytics capability in support of the Web Strategy, including development of measurement strategies, implementation of advanced tagging and tracking techniques, and part of Web leadership team.

Recruitment Marketing Manager
Murrumbidgee Local Health District2015

A key focus of this role was the strategic development of the organisations digital presence, including web, organic/paid search and social media, to better support branding and recruitment strategies.

Digital Marketing Specialist / Online Marketing Manager
Charles Sturt University2007 - 2015

I was responsible for leading the ongoing optimisation and improvement of CSU’s online marketing environment, including web, social, and SEO/SEM, across the Division's areas of responsibility including Prospective students, Alumni, Media, the CRM system and Student communications.

Web Designer
Australian Securities Exchange2004 - 2007
Web Developer
Match.com2003 - 2004
Web Content Developer
Wesley Mission2000 - 2003
Experience & key achievements
  • Leading cross-functional web teams across specialized areas of UX, digital design, web content, web analytics and accessibility, web development and web quality assurance/testing
  • Established senior digital stakeholder reference and governance groups to ensure strategic alignment between digital product roadmaps and business strategy
  • Manage several large high traffic public websites (>10,000+ pages) including what was the most highly trafficked finance site in Australia (asx.com.au)
  • Proven record in leading successful culture change and performance improvement in web teams
  • Successfully led several digital transformation initiatives across multiple organisations including new web CMS platforms, rebuilding large portals for students and staff, and introducing new search and publishing technologies
  • Successfully led the website rebrand for multiple organisations
  • Successfully led the implementation of multi-year strategic web product roadmaps across multiple organisations
  • Demonstrated ability to 2x the effectiveness of operational “BAU” web teams
  • Demonstrated ability to significantly improve project delivery of web teams, through people, process, and technology improvements, including almost 2x the volume of projects delivered YoY
  • Demonstrated ability to lead implementation of significant improvement to website accessibility (90+ A&AA WCGA compliance), page load speed (12%) and site build time due to introduction of web design systems (2.5x improvement)
  • Managed multiple agile scrum teams