Farrer Cleaning Services is a bad business

Not impressed with the services of Debbie Farrer from Farrer Cleaning Services.
Having vacated our home in Wagga to move to Albury, we contacted Farrer Cleaning Services to do some cleaning for us. They were to pick up the keys from our rental agent, clean the bathroom and kitchen, and return the keys to our agent by this morning, so that our new tenants could sign the lease and pick up the keys this afternoon.
This morning they contacted the agent to tell them they had been cleaning our house till 3am (!) and could not return the keys till this afternoon.
We called Farrer Cleaning Services and were told that she spent 12 hours cleaning our kitchen and bathroom. Not having any experience with domestic cleaning services, I called her back to query the time spent, and what she had actually cleaned that took soo long.
Debbie gave me a verbal barrage and then hung up on me. Yes, hung up on me. What a way to treat a customer. I called her straight back. She gave me another barrage and then hung up on me.
We called our rental agent and were informed that Debbie Farrer was now refusing to give the agent our house keys back until we paid the bill. Given that it was almost 3pm, and our new tenants were expecting to pick up the keys at 4pm, what were we to do?
Stay tuned for the next installment.
The lesson so far is clear – whatever you do, don’t use Farrer Cleaning Services.

Happy tree-changer on the radio

I was interviewed for 1502 2BS Gold radio this afternoon. Being a regional radio station, they wanted to get my perspective on the challenges and opportunities in moving from a capital city to a regional centre.
A colleague from work arranged the interview as a follow-up to a media release she distributed that talks about the appeal of working for CSU – how CSU campus locations offer the best of city living with the benefits of a regional lifestyle.
The interview was short, but I think it went well. It may even be airing as I type this. The conclusion that my interviewer drew, and with which I agree, is that I’m a happy tree-changer.

5 reasons why working in Wagga is better

1. I spend less time commuting and more time at home with my family.
2. I ride my bicycle or run to and from work every day. If the weather is bad or I don’t feel like the exercise I can catch a lift with a colleague or pay $1 to catch a shuttle bus. 
3. I am surrounded by bushland, not skyscrapers and traffic.
4. Morning tea is compulsory.
5. I look out the window from my desk and see kangaroos.