Key performance indicators (KPIs)

I have been refining my thoughts and developing my thinking on KPIs over the last few years. In simplest terms, I think of KPIs as indicators of ‘whether we are winning or not’. A good KPI should indicate, in no uncertain terms, whether our activities are helping us realise the results we are responsible for. […]

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From service to strategy

Planning your way to a more productive web team The following is a modified version of a presentation I gave at Higher Education Websites Conference 2018 If you want your web team to play a more strategic role at your organisation, you won’t succeed by operating like a website help desk.  The following is an […]

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Starting again at 42

I am writing this post on the eve of my 42nd birthday. Given birthdays are an opportunity to reflect and celebrate, my intention in (re)starting this blog is to develop a system of reflection and learning on what I’ve done, where I’m going and how I’m going about things… in life generally, perhaps, but with […]

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